Patterns
I'm knitting one of your patterns, and I'm stuck, or perhaps I've found an error. What should I do?
Send us a message via our contact page, and we will reply within 5 working days. We are now closed, so your patience is much appreciated.
Accessing digital files
How can I get my digital files?
How can I add my files to my Ravelry account?
Both of these topics are covered on this page: Accessing Digital Files
Tutorials
I remember seeing a tutorial about X, but I can't find it now. Where is it hiding?
You can search our website using the search box at the bottom of every page, or type what you're looking for here:
I'm having trouble watching your YouTube tutorials, can you help?
Watching videos online requires a good internet connection. If you're struggling to watch a video tutorial, you may need to try again somewhere with a better broadband connection. Alternatively, you could try a photo tutorial instead.
I’d like to stock your print books in my shop. How do I do that?
We are now managing our wholesale in house. If you are interested in stocking any of our print titles, please get in touch using our contact form.
Wholesale Enquires
I'm a designer and I'd like you to edit one of my patterns. Can you book me in?
I'm very sorry, but we aren't currently taking technical editing clients.
Technical Editing
We aim for our knitalongs to be as inclusive as possible. You are welcome in our knitalongs regardless of race, colour, gender, sexual orientation, religion, age, size, ability, financial circumstances, language, or where you are from. We will not tolerate any form of hate speech, whether intentional or not. We are working on the ways in which our business can be more inclusive and have better representation of all knitters. We are continuing to work on this behind the scenes, but we also welcome being informed if we miss something that goes against this aim. You can get in touch with us here: Contact Us